This will be assessed once the product is received. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will refund customers within 14 days of receiving the goods back. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order.

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. These are available at the time of ordering and will feature online at the basket checkout. We will resume our Express Delivery service as soon as it is possible.ĭeliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in accordance with prices from Royal Mail. The recent changes in Covid Tier restrictions has impacted many delivery services which currently cannot be guaranteed for next working day delivery. PLEASE NOTE: We have temporarily suspended our Express Delivery service until further notice. Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.

We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.

Please make sure you have the correct assistance to bring your product into your premises. Please note that pallets will be delivered curbside. Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. UK Mainland orders over £100 will be delivered free of charge.Īny delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge. Orders received by 12pm Monday to Friday will normally be shipped the same day. As part of our commitment we offer a fast, efficient delivery service.

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